English CBA

trixNet: Use your phone company. Just stop paying them.

Mon, 14 Apr 2008 16:12:02 +0900

What exactly is trixNet?

At its simplest form, trixNet is a free calling service that eliminates long distance charges when your business calls any other business that is also using trixNet.

How is trixNet different from Skype or any other "free calling service"?

trixNet uses your existing phone numbers, meaning you do *NOT* need a special phone number. For example, your business can get long distance service from AT&T. Mine can get it from Verizon. When we call each other, the call is free for both of us.

So I don't have to change phone numbers or providers to use trixNet?

That is correct. Unlike other free "in-network" calling services, with trixNet both parties can be using different long distance providers and that call is 100% free. However, both parties do need to be using the trixbox Pro business PBX (phone system) which is also available for free.

Why do you say trixNet is better for businesses?

Unlike other free calling services, which have a one-to-one relationship, trixNet has a many-to-many relationship. For example, when using trixNet, if anyone from your 1,000 employee business calls anyone from my 500 employee business, that call is free for both of us.

Does trixNet require either party to be on a computer?

Nope. trixNet works automatically when any of your employees dial using any IP phone, analog phone, softphone, or mobile phone connected to your trixbox Pro PBX. That employee can be in the office, at home, or even on the road.

Then how does trixNet know my phone number?

When you install trixbox Pro and opt-in to trixNet, you will be asked to "register" your phone number into trixNet. Then, when anyone else who is also using trixNet ever tries to call your number, it will be a free for them and free for you.

Will trixNet work with trixbox CE?

Soon. The natural hybrid-hosted architecture of trixbox Pro lends itself elegantly to trixNet. So, we have a bit of engineering work to get trixNet operational on CE. But, it shouldn't take us long. Plus, with 1.6 million downloads of CE to-date, the trixNet network will get much bigger as soon as we get CE on-board. This means more free calls for us all!

Will you federate PBXtra into trixNet?

Yes, because PBXtra also uses our hybrid-hosted architecture it will be easy. So, upon our next release of PBXtra, we will accomplish this federation. This will add almost 60,000 business users to trixNet instantly.

Will you federate trixNet with other services such as enum?

Yes, over time, we will federate with as many other services as we can to continue to drive the long distance cost of dialing towards zero.

Is trixNet legal?

Of course. The call is routing point to point, using your bandwidth, and does not use any of your long distance provider's network or circuits. We are simply using your existing phone number as an "address" so that the free call knows where to terminate.

Is trixNet audio quality going to be as good as PSTN?

It depends. trixNet audio quality will be as good as the weaker of the broadband connection of the calling and receiving party. This means that if both parties have great broadband, then the call will sound great (even better than PSTN!)

What happens if the calling or receiving party's internet is down?

If your internet is down or slow, then trixNet will automatically "fall-back" to the normal long distance provider used by your PBX. This fall-back occurs at the beginning of the call and only takes about 1 second. Therefore, the fall-back is transparent to the employee that is dialing. Note: this fall-back also occurs for the receiving party. So, this means that if either party's internet is down or slow, the call will *NOT* use trixNet, instead it will use both party's normal long distance providers.

Do you have a patent on trixNet?

We have a number of pending patents on trixNet specifically and our hybrid-hosted architecture more generally.

* Please reference the trixNetTerms and Conditionsprior to use.

trixbox Pro Screenshots

Sun, 16 Mar 2008 00:22:33 +0900

trixbox Pro Screenshots Click on a screenshot to view it full size. Voice Prompts ACD Reporting Add A Number Scheduling Extensions Groups Powerful Reporting Resources Rebranding Tool Music On Hold Click to Call Dial Plan Company Directory Linked Server Call Recording HUD

HUD, Your New Operator

Wed, 12 Mar 2008 11:11:18 +0900

HUD, Your New Operator HUD® is the award-winning employee presence and communication management application that comes free with all versions of trixbox. HUD empowers its users with company-wide visibility and information on the "presence" of every colleague, making it easy to interact with one another via a single, simple interface. HUD is preinstalled on every edition of trixbox Pro, enabling one-touch control over the phone system, real-time visibility, and easy access to the people using it. HUD Demo HUD... ...is your new operator Tired of that 8-foot phone with blinking lights and that expensive secretary who you've trained to use it? HUD is your new operator. HUD shows you who is on the phone and lets drag calls to their extensions, voicemails or cellphones. ...is integrated with Outlook When your phone rings, a pop-up on your screen will give you the name of the caller, based on your own Outlook. Or you can just click on an email to call a person anytime. ...makes employees more productive HUD's user-friendly interface allows employees to find contacts, view a contact's on-network status, and initiate communications-all with a single click from any HUD enabled device. ...enables effective communication Communication happens on many levels; from phone calls, to chat sessions, to e-mails. By integrating all of these channels, HUD reduces the time spent in meetings and on conference calls and, in general, makes communication more effective. ...makes it affordable to create distributed agent-based organizations In the past, deploying distributed inbound and outbound call centers was expensive. Not anymore. With HUD Pro, sales and customer service agents can easily log into and out of queues, monitor call states, park calls, and record calls*-all on the fly. ...helps managers track and train employees HUD Pro provides powerful one-click tools to monitor, train, and barge agent calls. And the private enterprise-chat feature allows managers to guide agents in real-time. ...facilitates professional interactions with customers Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com, ensures that employees have the tools they need to engage in knowledgeable and professional conversations with customers. trixbox Pro SE comes standard with HUDlite, and trixbox Pro EE and CCE come standard with HUD Pro. To learn more about the specific features that HUDlite and HUD Pro provide when combined with trixbox Pro, click here.

Recognized by the Industry for our Achievements

Wed, 12 Mar 2008 10:38:04 +0900

Recognized by the Industry for our Achievements trixbox Pro is built on commercial products that are relied on by thousands of businesses around the country. Over the years, we have won numerous prestigious industry awards for Fonality's PBXtra™ and HUD® products, which form the basis of our trixbox Pro family of products. We wear the following badges proudly.

Certified Hardware for trixbox

Tue, 11 Mar 2008 10:47:07 +0900

Certified Hardware for trixbox trixbox Technical Support subscriptions are available at two levels: for Software running on Platinum Certified Hardware, and for Software running on Gold Certified Hardware. For Software running on Uncertified Hardware that meets the minimum performance requirements, only Hourly Support Agreements are offered. Why the difference, and why do Support Agreements for Gold Certified Hardware cost more? Well, because we have spent time qualifying and benchmarking hardware performance and compatibility with the trixbox Pro environment in actual use, and in that process, we have collected much more data and tuning information on Platinum Certified Hardware components, hence it costs us less to troubleshoot and support these components, and we pass those savings along. Below are the lists hardware platforms, interface cards, and phones which we categorize as Platinum Certified, Gold Certified, and Uncertified hardware. Platinum Certified Hardware: Fully Supported Server Models * trixbox Appliance * HP DX2200 * HP DX2300 * HP DL360 G4P * HP DL360 G5 * Dell PowerEdge 1950 (PERC 5/i firmware 1.00.02-0157 verified) * Dell PowerEdge 860 * Dell PowerEdge SC440 * Please review the trixbox Pro configuration guide for detailed system specifications. Systems must meet the minimum requirements to be considered "Certified." Interface Cards Firmware V.25 or higher * Sangoma A101D, Single Span T1/E1, w/ Echo Cancellation, PCI & PCIe * Sangoma A101, Single Span T1/E1, w/o Echo Cancellation, PCI & PCIe * Sangoma A102D, Dual Span T1/E1, w/ Echo Cancellation, PCI & PCIe * Sangoma A102, Dual Span T1/E1, w/o Echo Cancellation, PCI & PCIe * Sangoma A104D, Quad Span T1/E1, w/ Echo Cancellation, PCI & PCIe * Sangoma A104, Quad Span T1/E1, w/o Echo Cancellation, PCI & PCIe * Firmware V.8 or higher Sangoma A200D, Analog FXO/FXS board, w/ Echo Cancellation, PCI & PCIe * Sangoma A200, Analog FXO/FXS board, w/o Echo Cancellation, PCI & PCIe IP Phones Aastra Phones * Aastra 9112 (Firmware 1.3.1.1095, 1.4.1.2000) * Aastra 9133 (Firmware 1.3.1.1095, 1.4.1.2000) * Aastra 480i (Firmware 1.3.1.1095, 1.4.1.2000) * Aastra 480iCT (Firmware 1.3.1.1095, 1.4.1.2000) * Polycom Phones Polycom IP 501 (Firmware 1.6.6.0042, 1.6.6.0079) * Polycom IP 601 (Firmware 1.6.6.0042, 1.6.6.0079) * Polycom IP 4000 (Firmware 1.6.6.0036) Gold Certified Hardware: Restricted Support Interface Cards * Digium/Xilinx Wildcard TE205P * Digium/TigerJet 3XX Analog TDM400P * Digium/Xilinx Wildcard TE405P (2nd Gen) * Digium Wildcard TE405P Quad-Span E1/T1/J1 Card 5.0v Uncertified Hardware: Hourly Only Hardware Customer sourced and prepared Servers that meet the minimum specifications defined here. Minimum Configuration * Intel Celeron D 2.4 Ghz CPU * 512 MB RAM * 80 GB EIDE HD * LAN Suggested Configuration * Intel Pentium 4 3.0 Ghz CPU, (512KB L2 Cache ) * 1 GB RAM * 2 x 80 GB SATA for s/w based RAID-1 * Dual LAN

HUD Demonstration

Wed, 13 Feb 2008 09:12:23 +0900

Please see HUD Demonstration HUD Demo

trixbox Pro Feature Comparison

Thu, 07 Feb 2008 11:53:32 +0900

Features	SE w/HUDlite	EE w/HUD Pro	CCE w/HUD Pro
Auto-Attendant (IVR)	◎	◎	◎
Outlook Integration	◎	◎	◎
Unlimited Extensions	◎	◎	◎
CRM Integration	◎	◎	◎
Voicemail	◎	◎	◎
Voicemail-to-Email	◎	◎	◎
Hot Desk	◎	◎	◎
Music-on-Hold	◎	◎	◎
Scheduler	◎	◎	◎
Custom CTI (AGI)	◎	◎	◎
Analog & IP Phones	◎	◎	◎
Ring-All (Blast Group)	◎	◎	◎
Call Forwarding	◎	◎	◎
Name Directory	◎	◎	◎
DIDs	◎	◎	◎
Unlimited VoIP Accounts	◎	◎	◎
PSTN Fallback	◎	◎	◎
(patent-pending) Telecommuters	◎	◎	◎
Branch Office Support	◎	◎	◎
Web-based Control Panel	◎	◎	◎
Powerful Reporting	◎	◎	◎
Co-Brandable Interface	◎	◎	◎
Operator Panel (w/ BLF) *	◎	◎	◎
Call Parking	◎	◎	◎
Drag-and-Drop Call Control	◎	◎	◎
Drag-and-Drop to Voicemail	◎	◎	◎
Extension Sorting	◎	◎	◎
Enterprise Instant Messaging	◎	◎	◎
Presence Management	◎	◎	◎
Click-to-Call	◎	◎	◎
Click-to-Email	◎	◎	◎
Desktop Alerts	◎	◎	◎
Color-Coded Call Status	◎	◎	◎
Re-Brandable Interface	×	◎	◎
Conference Bridge	×	◎	◎
Extension Groups	×	◎	◎
Routing by DIDs	×	◎	◎
Paging	×	◎	◎
Zone Paging	×	◎	◎
Intercom	×	◎	◎
Zone Intercom	×	◎	◎
Voicemail Groups	×	◎	◎
Advanced Call Forwarding	×	◎	◎
Call Return	×	◎	◎
Call Out	×	◎	◎
Report Exporting (.csv)	×	◎	◎
Custom Caller IDs	×	◎	◎
IVR Authentication	×	◎	◎
SMS/Pager Voicemail Notify	×	◎	◎
Upload Voice Prompts	×	◎	◎
Alerts & Notifications	×	◎	◎
Real-Time System Graphs	×	◎	◎
Historical System Graphs	×	◎	◎
Interactive Desktop Alerts	×	◎	◎
On-the-Fly Recording	×	◎	◎
Group & User Permissions	×	◎	◎
Extension Grouping	×	◎	◎
Extension Search	×	◎	◎
Shortcuts (Hotkeys)	×	◎	◎
Unlimited Call Queues**	×	×	◎
Full Featured A.C.D.	×	×	◎
Skills-based Routing	×	×	◎
Graphical Queue Reports	×	×	◎
Agent Call Recording	×	×	◎
Agent Variable Log-off	×	×	◎
Agents on Cell Phones	×	×	◎
Agents Shared across Sites	×	×	◎
Real-Time Queue Stats	×	×	◎
Agent Login/Logout	×	×	◎
Call Monitoring (passive)	×	×	◎
Call Barging (active)	×	×	◎
Web Access to Recordings	×	×	◎
Advanced CRM Integration	×	×	◎

* The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk. ** Unlimited configuration, hardware platform may impose operational constraints

SkyStone

Tue, 05 Feb 2008 08:44:55 +0900

■Skystone ：　IP Software Skype Gateway STONEVOICE has developed SKYSTONE, a software based SKYPE gateway that interconnects any IP Telephony solution or traditional PBX to the “skype world”. It's a true converging solution, using standard protocols, such as SIP and H.323, to interoperate with PBX's and a skype connection to the skype community. STONEVOICE社： Head Office in Milan: Via Piave, 46 20010 - Santo Stefano Ticino (MI) Tel: (+39) 02-97482.200 Fax: (+39) 02-97482.222 URL:http://stonevoice.com/ e-mail: info@stonevoice.com

MeetNOW

Tue, 05 Feb 2008 08:42:30 +0900

■MeetNOW Video：software-based　Video conferencing system No matter what business you are in, the success of your business is driven largely by the quality of your decision making and the skill at which your team can execute on those decisions. Both decision making and decision execution are dependent on the quality of communications: Better communications leads to better decisions and better results implementing those decisions Rich media conferencing and collaboration are the next-generation tools available today for improving your communications capabilities, taking off where the telephone and email have left off. Everybody knows we want to see as much as we want to hear: that’s why videoconferencing enables more effective communications and enhances the overall impact of the meeting. What is MeetNow ? Video telephony can easily integrate into an ip telephony infrastructure and network, therefore placing a video callbecomes as easy and reliable as making a standard phone call. With MeetNow you can add multipoint voice and video conference over IP networks, providing powerful audio and video transcoding and transrating, advanced resource management and seamless interoperability with standard endpoints. MeetNow is compliant with many vendors and it has been designed to fit any IP environment and is completely compatible with H.323 standard and solutions like Cisco IP Communications infrastructure (CallManager and CallManager Express). Furthermore through an H.323 to H.320 gateway, MeetNow can easily integrate legacy ISDN Video conferencing solutions into a Video enabled IP Telephony solution. MeetNow has the unique advantage of combining into a single Video conference call different video terminals such as legacy ISDN Video station, H.323 Video Software clients or modern Video IP Telephony solutions.

Shibakari

Tue, 05 Feb 2008 08:41:16 +0900

■SHIBAKARI 2.0（シバカリ）：　ゴルフ場システム初のWebアプリケーション SHIBAKARI (シバカリ) 2.0 は、オンライン予約から、電話取次、フロント業務、レストラン会計、売店管理、顧客管理、コンペ集計、資材調達まで、ゴルフ場の業務全体にワンストップで対応する、全く新しいWebアプリケーション型の総合管理システムです。どの部門の業務も同じ操作の画面を使って作業できるので、アルバイトや派遣社員、他部門からの一次的応援などの従業員も即戦力化され、オペレーションの簡略化、TCO の削減に大きく寄与します。（SHIBAKARI 2.0 の詳しい説明、無料体験ページについてはこちらの専用ページでご確認ください。）

VBVoice

Tue, 05 Feb 2008 08:38:51 +0900

■VBVoice 5.5 ：　Designed by programmers for programmers Benefits * Rapidly create and deploy sophisticated voice applications. * Design with industry-proven development tools. * Leverage leading speech and telephony technologies including ACD, SIP, ASR, TTS and VoIP. * Receive exceptional developer support from the Pronexus Customer Care Department. Service providers and in-house developers can reduce development time and bring voice applications to market faster with Pronexus VBVoice® 5.5. Building on fifth generation technology, VBVoice enables the creation of feature-rich speech and telephony solutions including voice self-service, unified communications and interactive voice response (IVR) systems. The tool combines an easy-to-use visual call flow environment, with fully programmable controls. Developers can leverage familiar programming skills in industry-standard languages such as VB.NET, C# and other languages supported by Visual Studio .NET. Leveraging existing programming skills dramatically shortens the learning curve. Furthermore, developing voice applications within a .NET infrastructure future proofs the solution and enables seamless integration with enterprise systems. VBVoice supports a distributed/scalable architecture that enables users to expand the application deployment by adding more servers to the network. The architecture supports sharing of system resources among many separate applications for load balancing, independent provisioning and scalability.

trixbox Pro

Tue, 05 Feb 2008 08:36:51 +0900

trixbox Pro : the Reliable Choice trixbox Pro Welcome to the latest evolution in Open Source communications. The technology that drives trixbox® Pro has been derived from Fonality's commercial IP-PBX solution which is already deployed to thousands of business sites. This means it is market proven. From February 2008, we have made an agreement for sole agency with Fonality Inc.(200 Corporate Pointe　Suite 350　Los Angeles, CA 90230 TEL877-FONALITY, 310-861-4300)、as a Certified Premium partner, we are distributing 「trixbox Pro」（hybrid-hosted IP-PBX）in Asia and in Japan. Would you please see details through corresponding pages.　Please see the demonstration of 「HUD (Head Up Display)」 which is one of the features of trixbox Pro. HUD Demo

Would you please fill in the banks in order to contact us?

Mon, 04 Feb 2008 22:18:21 +0900

trixbox Pro Features & Benefits

Mon, 04 Feb 2008 15:39:36 +0900

trixboxPro aechitecture

Designed with resellers and IT professionals in mind, trixbox Pro is the only hybrid-hosted telephony solution on the market. With a professional service and support organization standing behind it, around-the-clock proactive monitoring, Anywhere Management™, automatic software updates, complete phone mobility, and regular configuration backups, trixbox Pro is set to change the face of Open Source telephony forever.

Free & Flexible The trixbox Pro family starts with Standard Edition (SE), which is available at no cost.The remaining two editions, Enterprise Edition (EE) and Call Center Edition (CCE), are available at a low monthly cost or an affordable lifetime fee. [more]

Easy to Deploy, Use & Manage trixbox Pro provides a powerful installer that makes installation a snap, intuitive administrator and user control panels that allow for simplified deployment, configuration and management, as well as enhanced feature access anywhere, anytime.

Market Proven trixbox Pro is based on a market tested and proven PBX solution deployed in thousands of SMBs around the world. The software has received unparalleled industry recognition including 2006 Product of the Year by Communications Solutions, 2005 Product of the Year and 2006 Editor's Choice from Internet Telephony Magazine, and 2005 Editor's Choice and Best IP-PBX for SMBs from Network Computing. [more]

trixbox Pro + HUD Each trixbox Pro edition comes standard with HUD, the all-in-one presence management tool that allows employees to control business communication from their desktops. HUD enables effective communication across a teleworker enterprise by adding real-time access to employees via private enterprise chat, click to call, click to email, and drag and drop call transfer. trixbox Pro Call Center Edition and HUD work hand-in-hand to deploy a distributed inbound and outbound call center with queue status, on-the-fly recording, call barging, and more.[more]

HUD Demo

Advanced Features of Enterprise-Class Telephony trixbox Pro is stocked with advanced features such as auto-attendant, Outlook integration, voicemail-to-email, conference bridges, CRM integration, detailed reporting, HUD, call center capabilities, and more. Now with a re-branding interface, make trixbox Pro look like your company! [more]

Branch Offices & Unified Management With our linked software, not only can you link up branch offices with a click of the mouse (FREE 4-digit dialing) but you can also manage all linked locations from one screen. An integrated user panel, with HUD's unique call-control advantage, makes life easy for the employees too! [Screenshots]

A Step Up From Asterisk® The trixbox Pro core is a highly stabilized version of Asterisk with modifications made to decrease internal structure lock contention, improve database handling, and decrease crash scenarios. Our labs show a 600% performance improvement for busy systems with high task concurrency. We have modified over 50 unique configuration files from the original Asterisk code. We've fixed dozens of serious bugs and crash cases that native Asterisk software suffers from. Combined with our web based control panel applications, Fonality has written over 400,000 lines of original code to build a stable, feature-rich and user-friendly telephony platform.

Highly Scalable to Grow With Your Business Designed and tested for businesses with 2 to 500 employees per location, trixbox Pro scales from single-site businesses, with basic telephony needs, up to distributed call centers and even multi-national corporations. Need advanced presence management and communication tools? trixbox Pro has these too!

Know about Problems — Before Someone Else Does trixbox Pro's market-proven, hybrid-hosted architecture allows systems to be proactively monitored and maintained. You can quickly and easily learn about the status of your system and receive notifications based on operating thresholds that you define or real-time, graphical reports for system resources, trunk interfaces, and even see historical snapshots. HD filling up? RAID disk gone bad? If under a support contract, our technicians will usually know about the problem before you do! [more]

Fully Covered by a 24×7 remote monitoring When a critical error is detected, Fonality's monitoring system tries first to repair and restart the service. When this is not possible our system will automatically generate a support ticket to trixbox's 24-hour support center for remedial action.

System Requirements for trixbox Pro Minimum Configuration * Intel Celeron D 2.4 Ghz CPU * 512 MB RAM * 80 GB EIDE HD * LAN Suggested Configuration * Intel Pentium 4 3.0 Ghz CPU, (512KB L2 Cache ) * 1 GB RAM * 2 x 80 GB SATA for s/w based RAID-1 * Dual LAN

Three Flavors of trixbox Pro

Mon, 04 Feb 2008 15:37:08 +0900

Three Flavors of trixbox Pro With trixbox® Pro Standard Edition (SE), Enterprise Edition (EE), and Call Center Edition (CCE), trixbox is all about choice! Like trixbox CE, trixbox Pro SE is available at no cost, while trixbox Pro EE and trixbox Pro CCE are available at a low monthly cost or an affordable lifetime license fee. What sets trixbox Pro apart from other telephony solutions is its patent-pending hybrid-hosted architecture. This means you get both the reliability advantage of a premise hardware and the flexibility advantage of hosted PBX in one solution. trixbox Pro SE(Standard Edition)　FREE！ Recommended Deployment: < 10 employees trixbox Pro SE is our free hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site2). trixbox Pro SE provides enterprise-class phone system features for FREE! Besides the usual fare of Asterisk features, trixbox Pro SE inclues: an easy user interface, web-based voicemail, powerful exportable reporting, click-to-call, integrated HUDlite, mouse-driven operator panel, Outlook integration, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, simplified co-branding, and more. Features　|　 Certified Hardware 　|　 Contact us trixbox Pro EE(Enterprise Edition) Recommended Deployment: 10-500 employees A step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more. trixbox Pro EE also comes standard with HUD Pro, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more. Features　|　 Certified Hardware 　|　 Contact us trixbox Pro CCE(Center Edition) Recommended Deployment: Call center w/ 2 - 200 agents trixbox Pro CCE builds on the powerful features of both Standard and Enterprise Edition by adding advanced call center capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Call Center Edition adds robust ACD and IVR capabilities with unlimited queues3, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. trixbox Pro CCE comes with HUD Pro, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login. Features　|　 Certified Hardware 　|　 Contact us