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“about one third of the 171 million registered users worldwide use Skype as a business tool.” Scott Bagby – Skype’s Asia Pacific vice president, Scott Bagby
About SkyStone STONEVOICE has developed SKYSTONE, a software based SKYPE gateway that interconnects any IP Telephony solution or traditional PBX to the “skype world”. It's a true converging solution, using standard protocols, such as SIP and H.323, to interoperate with PBX's and a skype connection to the skype community.
First among all IP PBX solutions, the Cisco Unified Communication solution (with Callmanager and Callmanager Express) is supported by Skystone. The main goal of Skystone is to make sure that all users in the company will be able to call any pstn phone or skype account directly from an ip phone. In North America, this is bandled with CISCO SBCS(Smart Business Communication System) as Third-party application.
Introduction
The market is facing a sharp technology transition from traditional Time Division Multiplexing (TDM) based telephony systems to IP Telephony that is taking place at full steam all over the places. This brings to the companies many advantages among which convergence, simplicity, cost reduction and computer telephony integration that ultimately leads to undoubted increase in productivity, better, quicker, easier communication and information sharing. Companies have the unique opportunity to turn all the above into a significant competitive advantage in a market, which is every day more global.
One evidence of this shift towards IP is the fact that the Voice is carried very often over IP even when a traditional call is made. Carriers are offering more and more a data connection only to their customers and the enterprises use it for both data and voice access.
On the other side new cool services and solutions based on VoIP are gaining unbelievable consensus among the consumers as well as the Commercial market. For example Skype has rapidly established a strong leadership world wide in the consumer VoIP market and it currently features millions of users including employees of companies who benefits from it. This is raising a new need for their companies that need to integrate and merge the new Skype reality with the existing telecommunication infrastructure to take full benefit of it.
The final objective is to make sure that employees take full advantage of all Skype services without having to handle a double handset infrastructure or double telephone numbers and, most of all, avoid security issues.
Skype and enterprise convergence
STONEVOICE has developed SKYSTONE, a software based SKYPE gateway that interconnects any ip telephony solution or traditional PBX to the “skype world”. This represents the best answer to the needs raised in the above session and immediately allows all the employees to take full advantage of skype services without having to handle a double handset infrastructure or double telephone numbers. The first immediate advantage is that mobile or remote employees can use a skype client to call the phones in the office and vice versa without any complexity as described in the two pictures below.
Let’s take a more detailed look in the next sessions to the true advantages introduced by SKYSTONE such as calling Skype accounts from IP phones, web click2call, SkypeOut and SkypeIn services.
Calling Skype accounts from IP Phones
SKYSTONE allows each employee in the office to place calls to skype accounts belonging to remote or mobile employees directly from desk phones in the office.
Thanks to SKYSTONE,the remote skype clients will be seen as extension of the central office telephony solution therefore every employee just have to dial that extension to reach the remote skype user. It’ll be the SKYSTONE gateway which will route the call across the internet and the skype network to reach the remote account of course without seizing any of the traditional ISDN telephony trunks of the office. This will be perceived as a natural and very easy of use integration of an innovative, cheap service like skype into the existing company telephony infrastructure.
Of course also skype remote accounts can dial the central office and the call will be terminated on the phones of the office telephony system.
By interconnecting the telephony solution with the skype world SKYSTONE allows to use all the telephony services in the office such as voice mail, conferencing and IVR even through skype accounts further extending the benefits of the converged solution.
Web Click2Call
Recently, more and more enterprise web sites allow end user or potential customers to click-to-call for free leveraging internet to receive information or to access customer care. The huge number of skype users around the world makes it the most natural client to access these services offered by companies. SKYSTONE can come along with a package to integrate with the company web that allows offering this click to dial service. The true value of SKYSTONE is that once again the calls received from skype customers browsing the company web can be terminated on desk phones of the company telephony solution, therefore leveraging the same call agents, operators, IVR, ACD and queuing services available for standard telephony calls.
Conect with IVR, CBA Inc.
This simplifies the integration of the click to call services, maximize the existing customer care infrastructure and investments without compromising the quality of the support offered to end users.
SkypeOut for Enterprise
SkypeOut is a Skype service that allows calling any phone number, anywhere in the world using the skype client running on your computer.
Skype is known to have the best rates for PSTN calls to every country therefore leveraging SKYSTONE,SkypeOut could be seen as a “virtual and cheap long distance carrier” for voice calls. Configuring Least Cost Routing on the IP PBX, the enterprise can automatically route the most expensive PSTN calls (e.g. international calls) to skypeOut saving money as detailed in the picture below.
Everything will be completely transparent thanks to SKYSTONE:
■The employee can place calls from desk phones in the office to ordinary numbers (national, international, mobile) and the calls will be automatically completed through the SkypeOUT service and the Skype Gateway, using Skype as a “Virtual Carrier”
■The company will definitely lower the telephone bills for long distance calls
■Moreover each call completed through SKYSTONE will not seize any PSTN trunk as it’s carried on the internet; therefore, SKYSTONE will add more “virtual trunks” to the company telephony solutions improving the scalability and the quality of services like in the case of conference calls with many remote participants.
SkypeIn for enterprise
“SkypeIn” is another interesting skype service that allows receiving calls from ordinary phones on your skype client running on the computer from anyone, anywhere in the world. The service consists in buying a regular PSTN number in specific countries of the world from skype that everybody can dial to reach you on your skype client. Integrating SkypeIn with SKYSTONE will give the company the possibility to offer for example local support phone numbers to its international customers or employees that they can dial to reach the office once again using skype as a “Virtual International Carrier”. Of course, the calls will be terminated on desk phones in the office therefore leveraging the same call agents, operators, IVR, ACD and queuing services available for standard telephony calls.
The advantages are great for the company which saves a lot of money and can achieve great scalability as these calls will not seize any of the telephony trunks and for the customers that will place local calls rather then international calls
“Find Me-Follow Me” for Skype users
Consider an organization whose salespeople are often working remotely with their laptops at customer sites, in airport lounges or in their hotel rooms. Skype is their preferred communication tool when traveling for work purposes. When they are not in the office, they would like all calls to their in-house extension to be sent to their Skype account running on their laptop. SkyStone makes this solution possible.
Leveraging the inter-site phone bills for multinational companies
Multinational companies are charged thousands of dollars on a monthly basis for their inter-site communication. In fact, even with the most convenient agreement with the telephone operators, inter-site calls are always charged as regular international calls as shown in the picture below.
The other available option is to involve a team of project and support engineers to develop an international VoIP intranet which sometimes can be even more expensive to plan, set up, use and maintain.
A new opportunity is available with Skystone today! Skystone can be used as the international gateway for inter-site voice traffic (configuring the PBX accordingly). The users in site1 and country A can call users in site 2 and country B using a regular phone number, or a speed dial for that specific site, directly dialling from their phones; but the calls are transparently being routed to the Skype network and therefore resulting in a Skype-to-Skype call, that is completely free of charge. In order to obtain this outstanding result, Skystone must be placed in the most “popular” sites (i.e. offices that exchange the most inter-sites calls) creating therefore a fully-meshed Skype network in which all the calls have 0 cost!
Skype and traditional PBX
All the services and advantages described in the above sessions can be achieved even when there is a traditional telephony solution that is not IP based. One of the values of STONEVOICE is the high interoperability of its applications with many different vendors. It will be sufficient to leverage one of the certified MediaGateway like Cisco, Innovaphone, Audiocodes, Vegastream, Digicom and many others, interconnected to the telephony trunks of the traditional PBX as described in the picture below to take advantage of all the SKYSTONE services described so far.
Skype Security
It’s highly suggested to deploy the SKYSTONE Skype gateway in your Firewall DMZ to avoid Skype direct traffic inside your enterprise.
Features
* Smooth integration with any (supported) IP PBX, running SIP or H.323
* Software only: easy to install, configure and use,
* Running on a Windows based platform
* Scalable: multiple instances or channels can run on the same box
* Clustering & redundancy
Advantages of the skype gateway
* Convergence: Today the Business World can finally interconnect with the Skype World
* Strategic services: The Business World can benefit of the Skype services for its own use or to reach the Consumer World’s demand.
* Control: The Business World can limit the Skype usage for personal reasons
* Seamless Integration: plug&play integration in with Cisco UC.
Advantages of Skystone against competition
* IP Based: Stonevoice is facing the reality: Cisco Unified Communications and IP Telephony in general are gaining market share. The inflection point between IP-PBX and traditional PBX sales has been hit a while ago. Skystone uses a native SIP-H323 connection to the IP PBX.
* Transition period to IP: it is important to guarantee the support with the traditional telephony with the help of external Voice-Media Gateways (H323/SIP -> FXS/FXO).
* Software based: running on a standard PC (according to the specs) and perfectly responding to the evaluation and try&buy market needs. Skype is completely software based and so should be the skype gateway.
* Application world: Stonevoice has a solid background in developing applications for Cisco UC using standards. The Skystone can benefit of them seamlessly. One of these will be video...
Screen shots
The beta program has started and the product is now operational and ready. The screen shots of Skystone are reported below.
STONEVOICE社：
Head Office in Milan: Via Piave, 46
20010 - Santo Stefano Ticino (MI)
Tel: (+39) 02-97482.200
Fax: (+39) 02-97482.222
URL:http://stonevoice.com/
e-mail: info@stonevoice.com
Please contact us：
Communication Business Avenue Inc.
Sales Department：Kohata
TEL:046-821-3362/FAX:046-821-3306
Email: skystone@cba-japan.com
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