What exactly is trixNet?

At its simplest form, trixNet is a free calling service that eliminates long distance charges when your business calls any other business that is also using trixNet.

How is trixNet different from Skype or any other "free calling service"?

trixNet uses your existing phone numbers, meaning you do *NOT* need a special phone number. For example, your business can get long distance service from AT&T. Mine can get it from Verizon. When we call each other, the call is free for both of us.

So I don't have to change phone numbers or providers to use trixNet?

That is correct. Unlike other free "in-network" calling services, with trixNet both parties can be using different long distance providers and that call is 100% free. However, both parties do need to be using the trixbox Pro business PBX (phone system) which is also available for free.

Why do you say trixNet is better for businesses?

Unlike other free calling services, which have a one-to-one relationship, trixNet has a many-to-many relationship. For example, when using trixNet, if anyone from your 1,000 employee business calls anyone from my 500 employee business, that call is free for both of us.

Does trixNet require either party to be on a computer?

Nope. trixNet works automatically when any of your employees dial using any IP phone, analog phone, softphone, or mobile phone connected to your trixbox Pro PBX. That employee can be in the office, at home, or even on the road.

Then how does trixNet know my phone number?

When you install trixbox Pro and opt-in to trixNet, you will be asked to "register" your phone number into trixNet. Then, when anyone else who is also using trixNet ever tries to call your number, it will be a free for them and free for you.

Will trixNet work with trixbox CE?

Soon. The natural hybrid-hosted architecture of trixbox Pro lends itself elegantly to trixNet. So, we have a bit of engineering work to get trixNet operational on CE. But, it shouldn't take us long. Plus, with 1.6 million downloads of CE to-date, the trixNet network will get much bigger as soon as we get CE on-board. This means more free calls for us all!

Will you federate PBXtra into trixNet?

Yes, because PBXtra also uses our hybrid-hosted architecture it will be easy. So, upon our next release of PBXtra, we will accomplish this federation. This will add almost 60,000 business users to trixNet instantly.

Will you federate trixNet with other services such as enum?

Yes, over time, we will federate with as many other services as we can to continue to drive the long distance cost of dialing towards zero.

Is trixNet legal?

Of course. The call is routing point to point, using your bandwidth, and does not use any of your long distance provider's network or circuits. We are simply using your existing phone number as an "address" so that the free call knows where to terminate.

Is trixNet audio quality going to be as good as PSTN?

It depends. trixNet audio quality will be as good as the weaker of the broadband connection of the calling and receiving party. This means that if both parties have great broadband, then the call will sound great (even better than PSTN!)

What happens if the calling or receiving party's internet is down?

If your internet is down or slow, then trixNet will automatically "fall-back" to the normal long distance provider used by your PBX. This fall-back occurs at the beginning of the call and only takes about 1 second. Therefore, the fall-back is transparent to the employee that is dialing. Note: this fall-back also occurs for the receiving party. So, this means that if either party's internet is down or slow, the call will *NOT* use trixNet, instead it will use both party's normal long distance providers.

Do you have a patent on trixNet?

We have a number of pending patents on trixNet specifically and our hybrid-hosted architecture more generally.

* Please reference the trixNetTerms and Conditionsprior to use.