|
Features |
SE w/HUDlite |
EE w/HUD Pro |
CCE w/HUD Pro |
Auto-Attendant (IVR)
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Outlook Integration
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Unlimited Extensions
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CRM Integration
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Voicemail
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Voicemail-to-Email
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Hot Desk
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Music-on-Hold
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Scheduler
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Custom CTI (AGI)
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Analog & IP Phones
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Ring-All (Blast Group)
|
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Call Forwarding
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Name Directory
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DIDs
|
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Unlimited VoIP Accounts
|
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PSTN Fallback
|
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(patent-pending) Telecommuters |
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Branch Office Support
|
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Web-based Control Panel
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Powerful Reporting
|
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Co-Brandable Interface
|
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Operator Panel (w/ BLF) *
|
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Call Parking
|
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Drag-and-Drop Call Control
|
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Drag-and-Drop to Voicemail
|
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Extension Sorting
|
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Enterprise Instant Messaging
|
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Presence Management
|
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Click-to-Call
|
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Click-to-Email
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Desktop Alerts
|
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Color-Coded Call Status
|
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Re-Brandable Interface
|
×
|
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Conference Bridge
|
×
|
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Extension Groups
|
×
|
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Routing by DIDs
|
×
|
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|
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Paging
|
×
|
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|
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Zone Paging
|
×
|
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|
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Intercom
|
×
|
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|
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Zone Intercom
|
×
|
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|
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Voicemail Groups
|
×
|
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Advanced Call Forwarding
|
×
|
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Call Return
|
×
|
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Call Out
|
×
|
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|
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Report Exporting (.csv)
|
×
|
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|
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Custom Caller IDs
|
×
|
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IVR Authentication
|
×
|
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SMS/Pager Voicemail Notify
|
×
|
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Upload Voice Prompts
|
×
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Alerts & Notifications
|
×
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Real-Time System Graphs
|
×
|
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Historical System Graphs
|
×
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Interactive Desktop Alerts
|
×
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On-the-Fly Recording
|
×
|
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Group & User Permissions
|
×
|
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Extension Grouping
|
×
|
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Extension Search
|
×
|
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|
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Shortcuts (Hotkeys)
|
×
|
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|
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Unlimited Call Queues**
|
×
|
×
|
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Full Featured A.C.D.
|
×
|
×
|
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Skills-based Routing
|
×
|
×
|
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Graphical Queue Reports
|
×
|
×
|
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Agent Call Recording
|
×
|
×
|
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Agent Variable Log-off
|
×
|
×
|
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Agents on Cell Phones
|
×
|
×
|
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Agents Shared across Sites
|
×
|
×
|
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Real-Time Queue Stats
|
×
|
×
|
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Agent Login/Logout
|
×
|
×
|
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Call Monitoring (passive)
|
×
|
×
|
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Call Barging (active)
|
×
|
×
|
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Web Access to Recordings
|
×
|
×
|
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Advanced CRM Integration
|
×
|
×
|
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* The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk.
** Unlimited configuration, hardware platform may impose operational constraints
